My experience has taught me to bring together people-focused communication, data, organization, and creativity. I’ve developed these skills through fundraising, team leadership, campaign operations, research, and video production.
Sales, Outreach & Relationship Building
Prospecting and outbound outreach: I’ve made 300–400 calls a day to alumni, parents, faculty, and other SIUE supporters. This taught me how to start conversations with new people and build rapport quickly.
Discovery and objection handling: I listen for what matters to each person, respond to questions or concerns, and connect the conversation to the purpose of the outreach.
Fundraising and closing: I’m comfortable making a direct ask and guiding a conversation toward a decision. My fundraising work at the SIUE Foundation helped generate more than $10,000 in contributions through cold calling.
Follow-up: I track pledge commitments, identify where follow-up is needed, and help create a thoughtful experience after the initial conversation.
Leadership, Coaching & Communication
Training and coaching: I’ve trained and coached 100 student callers over time, helping them communicate campaign messages, handle objections, and feel more confident on calls.
Feedback and quality assurance: I refine scripts and coaching materials, look for opportunities to support callers, and check that pledge details and donor records are accurate.
Team motivation: I’ve introduced gamified incentives and tested approaches that improved team productivity and fundraising results.
Bilingual communication: I speak Spanish and English natively which helps me connect with people across languages and backgrounds.
Adaptability, Fast Learning & Initiative
Adaptability and fast learning: I’ve moved from ambassador to supervisor to Fulfillment Coordinator, learning new responsibilities as I go. Becoming the first person in a new role also meant figuring out what processes were needed and adjusting as the work developed.
Initiative and follow-through: I’m willing to step beyond my regular responsibilities when I see a need and know I can help. In my Fulfillment Coordinator role, I helped define the position and build its workflows and success measures. I take ownership of next steps and follow through to help make sure the work gets done.
Strategy, Operations & Campaign Management
Building a function from the ground up: As the first Fulfillment Coordinator, I helped define the role, create its workflows, and establish success measures.
Pipeline and conversion management: I track campaign conversion week by week, look for patterns in responses, prioritize follow-ups, and adjust outreach when results show an opportunity to improve.
Cross-functional coordination: I work with marketing, development, and engagement teams to coordinate campaign work and handoffs.
Stewardship campaign execution: I manage ThankView campaigns from scripting and production through scheduling and delivery.
Research, Data & Analysis
Data extraction and preparation: I use SQL and relational databases to gather, organize, and clean data for analysis.
Reporting and modeling: I use Excel to build dashboards, pivot tables, models, and regression analyses that help make results easier to understand.
Research and measurement: I’ve used SPSS and Qualtrics in research and survey work, including my political science capstone analyzing Mexican Latinobarómetro data from 2018–2024.
Making research accessible: Through CODES, I helped turn research and stakeholder feedback into content for The History of Our Soil, a permanent exhibition at the Missouri Botanical Garden.
Content Creation & Video Production
Digital campaign creation: At the SIUE Foundation, I create online stewardship campaigns to encourage donors to fulfill their pledges, managing scripting, production, and delivery through ThankView.
Video production and editing: My skills include camera and general filimg gear operation, filming, directing people during shoots, and editing footage in Final Cut Pro. I also use these skills to create content for my own projects.
Tools I Use
Fundraising and donor engagement: RNL Engage and Encora for donor outreach and campaign coordination; ThankView for stewardship campaign scripting, production, and delivery.
Data analysis and visualization: SQL, Excel, Google Sheets, SPSS, and Qualtrics for data extraction, cleaning, analysis, survey research, reporting, and dashboards.
Web and social media analytics: Google Analytics and social media analytics for monitoring website traffic, audience engagement, and campaign performance.
AI and workflow automation: ChatGPT, Claude, Microsoft Copilot, and Gemini for AI-assisted data analysis, workflow automation, content drafting, and information synthesis.
Design and creative software: Adobe Creative Cloud, including Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, Lightroom, Audition, Acrobat, and Adobe Express; Canva.
Video production and editing: Final Cut Pro, camera operation, and video production equipment.
Website content management: WordPress for creating, editing, and publishing website content.
Productivity and collaboration: Google Workspace, Microsoft Office, Outlook, Notion, Slack, Zoom, and Microsoft Teams for documentation, communication, planning, and team coordination.
Scheduling: When I Work for scheduling and operational coordination.